1
info@infimeo.com
www.infimeo.com
Privacy Policy
This privacy notice for the company FUERGY Industries j. s. a. acting in capacity of Data
Controller,! ('we', 'us', or 'our')! describes how and why we might collect, store, use, and/or share
('process') your information when you use our services ('Services'), such as when you:
● Download and use our Infimeo mobile application, or any other application of ours that links to
this privacy notice
● Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and
choices. If you do not agree with our policies and practices, please do not use our Services. Please note
that providing your consent to the processing of your personal data as specified herein is an inevitable
contractual request for using our Services and that we are not able to provide you our Services unless
you grant your consent by ticking the checkbox: “I hereby grant my consent to the processing of my
personal data” under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (General Data Protection
Regulation) and the Slovak Act No. 18/2018 on the Protection of Personal Data and on the
Amendments to Certain Acts, as subsequently amended. If you still have any questions or concerns,
please contact us at legal@infimeo.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of
these topics by clicking the link following each key point or by using our table of contents below to find
the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with us and the Services, the choices you
make, and the products and features you use. Learn more about personal information you disclose to
us.
Do we process any sensitive personal information? We may process sensitive personal information
when necessary with your consent or as otherwise permitted by applicable law. Learn more about
sensitive information we process.
Do we receive any information from third parties? We do not receive any information from third
parties.
Last updated 26 November, 2024
2
info@infimeo.com
www.infimeo.com
How do we process your information? We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud prevention, and to comply with
law, as well as for archiving and statistical purposes. We may also process your information for other
purposes with your consent. We process your information only when we have a valid legal reason to do
so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share
information in specific situations and with specific third parties. Learn more about when and with whom
we share your personal information.
How do we keep your information safe? We have organizational and technical processes and
procedures in place to protect your personal information. However, no electronic transmission over the
internet or information storage technology can be guaranteed to be 100% secure, so we cannot
promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able
to defeat our security and improperly collect, access, steal, or modify your information. Learn more
about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law
may mean you have certain rights regarding your personal information. Learn more about your privacy
rights.
How do you exercise your rights? The easiest way to exercise your rights is by filing your request
using Contact form in the Application in the Settings menu under Help & Support Section, or by
contacting us at legal@infimeo.com. We will consider and act upon any request in accordance with
applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in
full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
3
info@infimeo.com
www.infimeo.com
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT? Personal information you
disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services,
express an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the
context of your interactions with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the following:
● Names
● Email addresses
● Mailing addresses
● Passwords
● Energy consumption and production data
● Installed unique hardware device data (battery storage system, solar panels)!
● Usernames
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable
law, we process the following categories of sensitive information:
● Financial data
Application Data. If you use our application(s), we also may collect the following information if you
choose to provide us with access or permission:
4
info@infimeo.com
www.infimeo.com
● Mobile Device Data. We automatically collect device information (such as your mobile device
ID, model, and manufacturer), operating system, version information and system configuration
information, device and application identification numbers, browser type and version, hardware
model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or
proxy server). If you are using our application(s), we may also collect information about the
phone network associated with your mobile device, your mobile device’s operating system or
platform, the type of mobile device you use, your mobile device’s unique device ID, and
information about the features of our application(s) you accessed.
This information is primarily needed to maintain the security and operation of our application(s), for
troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must
notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your name or contact information) but may
include device and usage information, such as your IP address, browser and device characteristics,
operating system, language preferences, referring URLs, device name, country, location, information
about how and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our internal analytics
and reporting purposes.
The information we collect includes:
● Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and
performance information our servers automatically collect when you access or use our Services
and which we record in log files. Depending on how you interact with us, this log data may
include your IP address, device information, browser type, and settings and information about
your activity in the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features you use), device
event information (such as system activity, error reports (sometimes called 'crash dumps'), and
hardware settings).
● Device Data. We collect device data such as information about your computer, phone, tablet,
or other device you use to access the Services. Depending on the device used, this device data
may include information such as your IP address (or proxy server), device and application
identification numbers, location, browser type, hardware model, Internet service provider
and/or mobile carrier, operating system, and system configuration information.
5
info@infimeo.com
www.infimeo.com
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law, as well as for archiving and statistical
purposes. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact
with our Services, including:
● To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as
keep your account in working order.
● To deliver and facilitate delivery of services to the user. We may process your information
to provide you with the requested service.
● To respond to user inquiries/offer support to users. We may process your information to
respond to your inquiries and solve any potential issues you might have with the requested
service.
● To send administrative information to you. We may process your information to send you
details about our products and services, changes to our terms and policies, and other similar
information.
● To request feedback. We may process your information when necessary to request feedback
and to contact you about your use of our Services.
● To send you marketing and promotional communications. We may process the personal
information you send to us for our marketing purposes, if this is in accordance with your
marketing preferences. You can opt out of our marketing emails at any time. For more
information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
● To protect our Services. We may process your information as part of our efforts to keep our
Services safe and secure, including fraud monitoring and prevention.
● To identify usage trends. We may process information about how you use our Services to
better understand how they are being used so we can improve them.
● To save or protect an individual's vital interest. We may process your information when
necessary to save or protect an individual’s vital interest, such as to prevent harm.
● To comply with our archiving duties and statistical obligations provided for by the
relevant applicable laws. We may process your information when necessary to comply with
the obligations binding on our company and provided for by the applicable laws in the field of
corporate and related archiving and developing statistical data.
6
info@infimeo.com
www.infimeo.com
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR
INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid
legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to
provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to
fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal
bases we rely on in order to process your personal information. As such, we may rely on the following
legal bases to process your personal information:
● Consent. We may process your information if you have given us permission (i.e. consent) to
use your personal information for a specific purpose. You can withdraw your consent at any
time. Learn more about withdrawing your consent.
● Performance of a Contract. We may process your personal information when we believe it is
necessary to fulfill our contractual obligations to you, including providing our Services or at
your request prior to entering into a contract with you.
● Legitimate Interests. We may process your information when we believe it is reasonably
necessary to achieve our legitimate business interests and those interests do not outweigh your
interests and fundamental rights and freedoms. For example, we may process your personal
information for some of the purposes described in order to:
o Send users information about special offers and discounts on our products and
services
o Analyse how our Services are used so we can improve them to engage and retain
users
o Diagnose problems and/or prevent fraudulent activities
o Understand how our users use our products and services so we can improve user
experience
● Legal Obligations. We may process your information where we believe it is necessary for
compliance with our legal obligations, such as to cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal rights, or disclose your information as evidence
in litigation in which we are involved.
● Vital Interests. We may process your information where we believe it is necessary to protect
your vital interests or the vital interests of a third party, such as situations involving potential
threats to the safety of any person.
7
info@infimeo.com
www.infimeo.com
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the
following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-
party vendors, service providers, contractors, or agents ('third parties') who perform services for us or
on our behalf and require access to such information to do that work. We have contracts in place with
our third parties, which are designed to help safeguard your personal information. This means that they
cannot do anything with your personal information unless we have instructed them to do it. They will
also not share your personal information with any organization apart from us. They also commit to
protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we
may share personal information with are as follows:
● Functionality and Infrastructure Optimisation
Expo Go
● Web and Mobile Analytics
Google Analytics
● Website Performance Monitoring
Crashlytics
● Website Testing
TestFlight and Google Play Console
We also may need to share your personal information in the following situations:
● Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion
of our business to another company.
● Business Partners. We may share your information with our business partners to offer you
certain products, services, or promotions.
8
info@infimeo.com
www.infimeo.com
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting,
or other legal requirements). No purpose in this notice will require us keeping your personal information
for longer than 10 years past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will
either delete or anonymise such information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical
security measures.
We have implemented appropriate and reasonable technical and organizational security measures
designed to protect the security of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although we will do our best
to protect your personal information, transmission of personal information to and from our Services is at
your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By ticking the
checkbox “I hereby grant my consent to the processing of my personal data” and by using the Services,
you represent at the same time that you are at least 18 or that you are the parent or guardian of such a
minor and consent to such minor dependent’s use of the Services. If we learn that personal information
from users less than 18 years of age has been collected, we will deactivate the account and take
9
info@infimeo.com
www.infimeo.com
reasonable measures to promptly delete such data from our records. If you become aware of any data
we may have collected from children under age 18, please contact us at legal@infimeo.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and
Switzerland, you have rights that allow you greater access to and control over your personal information.
You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data
protection laws. These may include the right (i) to request access and obtain a copy of your personal
information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal
information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-
making. In certain circumstances, you may also have the right to object to the processing of your
personal information. You can make such a request by contacting us by using the contact details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. Furthermore,
you have the right to file a motion for personal data protection proceedings with the Office for Personal
Data Protection of the Slovak Republic under Section 100 et seq. of the Slovak Act No. 18/2018 on the
Protection of Personal Data and on Amendments to Certain Acts, as subsequently amended.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your Member State data protection authority or UK
data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information
Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
you have the right to withdraw your consent at any time. You can withdraw your consent at any time by
contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US
ABOUT THIS NOTICE?' below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
will it affect the processing of your personal information conducted in reliance on lawful processing
grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our
marketing and promotional communications at any time by clicking on the unsubscribe link in the
emails that we send, or by contacting us using the details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists.
However, we may still communicate with you — for example, to send you service-related messages
10
info@infimeo.com
www.infimeo.com
that are necessary for the administration and use of your account, to respond to service requests, or for
other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your
account, you can:
● Contact us using the contact information provided.!
● Using Contact form the Settings menu under Help & Support Section.
Upon your request to terminate your account, we will deactivate or delete your account and
information from our active databases. However, we may retain some information in our files to prevent
fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with
applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at legal@infimeo.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-
Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data
about your online browsing activities monitored and collected. At this stage no uniform technology
standard for recognising and implementing DNT signals has been finalised. As such, we do not
currently respond to DNT browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in
the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an
updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make
material changes to this privacy notice, we may notify you either by prominently posting a notice of
such changes or by directly sending you a notification. We encourage you to review this privacy notice
frequently to be informed of how we are protecting your information.
11
info@infimeo.com
www.infimeo.com
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at legal@infimeo.com or
contact us by post at:
FUERGY Industries j. s. a. (Data Controller)
Pribinova 34
Bratislava – Staré mesto!
811 09!
Slovakia
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA
WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal
information we collect from you, change that information, or delete it. To request to review, update, or
delete your personal information, please use Contact form in the Settings menu under Help & Support
Section.
This Privacy Policy was created for FUERGY Industries j. s. a. (Data Controller), registered office:
Pribinova 34, 811 09 Bratislava - Staré mesto Municipal District, Slovakia, Company Reg. No. (IČO): 52
083 799, registered in the commercial register kept by Bratislava III Municipal Court, Section: Sja, Insert
No.: 65/B.!
